This guide will walk you through the process of opening a work order in HqO vis the mobile application.
Follow these steps to submit a work order request through the HqO mobile app:
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Open the HqO Mobile Application
Launch the app and navigate to "Work Orders". -
Create a New Request
Tap "Add new request" at the bottom of the Service Requests page. -
Fill Out the Form
Complete the required fields with details about your issue.Fill in the following information to help us process your request:Request Type: Select the issue you're experiencing from the drop-down menu. For example, if the elevator is not working, choose the "Elevator" option. Multiple options are available—please select the most appropriate one for your situation.
Description: Provide an accurate and detailed description of the problem so HqO support can assist you effectively.
Specific Location (Optional): While this field is optional, providing additional location details helps us respond more quickly.
Upload File (Optional): Attach a screenshot or image of the issue for better clarity and faster resolution.
Locations: Select the specific building location from the drop-down menu to ensure your request is routed correctly.
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Submit Your Request
Tap "Submit" to send your work order.
Need Additional Help?
If you have questions about adding email domains or need assistance with your request, please contact the JLL HqO support team.