Need help with the HqO app? Our support team is here to assist you. This article explains the different ways you can reach us and submit a support ticket.
Contact Methods
Email Support
Send an email directly to hqojllsupport@jll.com and a support ticket will be automatically created for you. Our team will respond to your inquiry as soon as possible.
In-App Support
You can submit a support ticket directly from within the HqO app by following these steps:
- Open the HqO app on your mobile device
- Navigate to the homepage
- Tap the "App Support" button
- Complete the ticket submission form with your issue details
- Submit your request
Web Support Form
Access our online ticket submission form directly through your web browser:
Tips for Submitting an Effective Support Ticket
To help us resolve your issue quickly, please include:
- Clear description of the issue or question
- Steps to reproduce the problem (if applicable)
- Screenshots or error messages (if available)
- Device information (iOS/Android, app version)
- Location or building name (if relevant)
Response Time
Our support team monitors all channels and will respond to your ticket as soon as possible. You'll receive updates via email as we work on your request.
Still Need Help?
If you have any questions about submitting a support ticket or need immediate assistance, don't hesitate to reach out through any of the contact methods listed above.